Refund policy

Return & Refund Policy

Last updated: 17 September 2026

At VEZZO.sg, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

1. Return Period

You may request a return or refund within 14 work days from the date your order is delivered. (Delivered Date + 13 work days

Please contact us as soon as possible if you receive an item that is damaged, defective, incorrect or incomplete. You may use the "Contact Us" form

2. When Can I Request a Return or Refund?

A return or refund may be requested if:

You received the wrong product, colour, size or variation.
The product is damaged upon delivery.
The product is defective or does not work as described.
Your order is missing items, parts or accessories.
The product received is significantly different from the product description.
You did not receive your order.
VEZZO.sg has agreed to accept the return for another reason.

For eligible returns, the item should be unused, in its original condition and packaging, with all accessories, tags and promotional items included where applicable.

An unboxing video, from the first opening of the original shipping packaging, is required to prove that a product was delivered with defects/damage

3. Change of Mind Returns

For products that are eligible for change-of-mind returns, the item must be:

Unopened
In it's original shipping packaging as shipped by VEZZO.sg
Complete with accessories and free gifts, if applicable

Certain products may not be eligible for change-of-mind returns due to their nature, hygiene considerations, or other applicable restrictions.

4. How to Request a Return or Refund

Please contact VEZZO.sg through our Contact Us page within 14 work days of receiving your order.

Please provide:

Order number
Product name
Reason for the return/refund

5. Return Approval

VEZZO.sg will review your request and may ask for additional information or photographs/videos.

If your return is approved, we will provide instructions on how and where to return the product. Your return must reach us within 07 work days, failing which, VEZZO.sg has the right to accept the return.

Please do not send an item back without receiving return instructions from VEZZO.sg.

6. Return Shipping Cost

Where the return is due to an error by VEZZO.sg, such as:

Wrong item sent
Damaged item
Defective item
Missing parts/items

VEZZO.sg will arrange or reimburse reasonable return shipping costs, where applicable.

For change-of-mind returns, return shipping costs will be the customer's responsibility, unless otherwise agreed.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be made to the original payment method, subject to the payment provider's processing time.

The amount and timing of the refund may depend on the circumstances of the return and the payment method used.

8. Items That Cannot Be Returned

Returns may not be accepted where an item:

Has been used or damaged by the customer
Has been modified or altered
Is returned after the applicable return period of 14 work days
Is otherwise excluded from return due to its nature, eg: Personal Care, Hygiene Care, etc.

9. Exchanges

VEZZO.sg can provide direct product exchanges, provided that:

Product is not a custom order and/or on "Clearance Sale"
Product has not been opened from its original shipping packaging
The new product is of equal or higher value (No refund of difference in cost will be made for lesser valued items)

10. Damaged Items

If your parcel arrives damaged, please take photographs/videos of:

The outer packaging
The shipping label
The internal packaging
The damaged product

DO NOT OPEN THE ORIGINAL SHIPPING PACKAGING.

Please contact us as soon as possible so that we can investigate the issue.

11. Missing or Incorrect Items

If your order is missing an item, accessory or part, or you received the wrong product, please contact us with your order number and clear photographs/videos.

We will review the issue and, where appropriate, arrange a replacement, missing item or refund.

12. Questions

If you have any questions about our Return & Refund Policy, please contact Vezzo.sg by using the "Contact Us" form.

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Cancellation Policy

Last updated: 17 September 2026

We understand that sometimes you may need to cancel an order.

1. Before Dispatch

If you wish to cancel your order, please contact VEZZO.sg as soon as possible after placing the order.

Where the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If cancellation is approved, the applicable refund will be processed to the original payment method where possible.

2. After Dispatch

Once an order has been dispatched, we may not be able to cancel it.

In this situation, you may need to receive the product and request a return in accordance with our Return & Refund Policy.

3. Promotional Orders

Orders placed using promotional codes, discounts or special offers may be subject to additional cancellation or refund conditions stated in the relevant promotion.

4. Incorrect Orders

If you accidentally order the wrong product, colour, size or quantity, contact us immediately.

We will try to assist before the order is processed or dispatched.

Once the order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy may apply.

5. Refund Processing

Where a cancellation is approved, refunds will generally be made to the original payment method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

6. Contact Us

To request an order cancellation, please contact us as soon as possible and provide:

Order number
Name
Email address
Reason for cancellation