Shipping Policy

Last updated: 17 September 2026

At VEZZO.sg, we aim to make delivery simple and convenient.

1. Delivery Area & Definition of Delivery

We currently deliver to addresses within Singapore, subject to courier coverage and applicable delivery restrictions. As per widely used, Vezzo.sg's appointed logistics adopt a "doorstep delivery" system, whereby the orders will be dropped off at your doorstep regardless of whether you are at home or not. A picture evidence will be uploaded by the courier as "Proof Of Delivery" 

2. Processing Time

Orders are normally processed within 1–2 business days after payment is successfully received.

Orders placed during weekends, public holidays, major sales periods or promotional campaigns may require additional processing time.

3. Delivery Time

After your order has been shipped, delivery is generally expected within:

Singapore: approximately 1–2 business days

Delivery times are estimates and are not guaranteed.

Remote locations, restricted-access locations, public holidays, severe weather, courier delays and peak periods may affect delivery times.

4. Delivery Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase.

From time to time, VEZZO.sg may offer free-shipping promotions subject to the applicable promotional terms.

5. Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

Please allow some time for tracking information to appear in the courier's system.

6. Failed Delivery

Please ensure that your delivery address and contact information are correct.

If a delivery fails because the address is incorrect or incomplete, additional delivery arrangements or charges may apply where applicable.

7. Damaged Parcels

If your parcel appears damaged when delivered, please take photographs of the parcel and product and contact us as soon as possible. Do not open the product.

This will help us investigate the matter with the delivery provider.

8. Missing Orders

If your order has been marked as delivered but you have not received it, please contact us promptly with your order number.

We will investigate the delivery status with the relevant courier.

9. Delays

VEZZO.sg is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public emergencies or other unforeseen events.

10. Contact Us

For delivery questions, you may use the "Contact Us" for to reach us.